Congratulations on your VAMO eSIM purchase! Here’s how to install it:

Where to Find Installation Instructions

1. Check Your Installation Email
   After your purchase, you will receive an email with all the instructions and details required to install your eSIM.

2. Access Instructions via the VAMO App or Web Portal
   If you’ve misplaced the email, don’t worry! You can find the same instructions and details on the Manage page in the VAMO Weebsite or through the Web Portal.

Detailed Installation Guides

Refer to the following articles for step-by-step instructions tailored to your device:

• Installation on iOS Devices
• Installation on Samsung Devices
• Installation on Other Android Devices

Important Notes

• A stable internet connection is required to install your eSIM.
• Keep in mind that your eSIM can only be installed once.

If you need further assistance, reach out to VAMO Support.

Ready to move your VAMO eSIM to a new device? Follow these simple steps to get started:

1. Remove the eSIM from Your Current Device

• Open your device Settings.
• Go to Mobile Service (or Cellular, depending on your device).
• Select the eSIM you want to transfer (e.g., “eSIM 2, Business”).
• Choose Delete eSIM.

2. Set Up the eSIM on Your New Device

• Open the email you received from VAMO on your current device.
• Use your new device to scan the QR code displayed on the email.
• Follow the on-screen instructions to complete the setup.

That’s it! Your VAMO eSIM is now ready to go on your new device.

Switching your VAMO eSIM from your Android device to a new one? Follow these simple steps:

1. Remove the eSIM from Your Android Device

• Open your Settings app.
• Navigate to Connections > Mobile Networks > SIM Manager.
• Select the eSIM you want to transfer (e.g., “eSIM 2, Business”).
• Tap Remove eSIM or Delete eSIM.

2. Set Up the eSIM on Your New Device

• Open the email you received from VAMO on your current device.
• Use your new device to scan the QR code displayed on the email.
• Follow the on-screen instructions to complete the setup.

That’s it! Your VAMO eSIM is now ready to go on your new device.

Need to deactivate your VAMO eSIM? Here’s a step-by-step guide to turning off an eSIM on both iOS and Android devices.

How to Turn Off an eSIM on an iOS Device

Follow these steps to quickly deactivate your eSIM on an iOS device:

1. Open Settings.
2. Go to Mobile Service (or Cellular, depending on your device).
3. Select the eSIM you want to turn off.
4. Toggle Turn On This Line to the off position.

How to Turn Off an eSIM on an Android Device

Follow these steps to deactivate your eSIM on an Android device:

1. Open Settings.
2. Go to Connections (or Network & Internet, depending on your device).
3. Select SIM Manager.
4. Choose the eSIM you want to deactivate.
5. Toggle it to the off position.

That’s all! Your VAMO eSIM is now deactivated. If you need to reactivate it, simply reverse the steps above.

Steps to Fix the Issue

1. Check if the Plan is Activated
   Ensure your VAMO eSIM plan is active and valid.

2. Disconnect from Wi-Fi
   Turn off Wi-Fi to ensure your device uses the eSIM for internet connectivity.

3. Ensure eSIM is Enabled and Set as Preferred
   Verify that your eSIM is active and selected as the default for data.

4. Enable Data Roaming
   If you’re traveling, make sure data roaming is turned on in your settings.

5. Reboot Your Android Device
   A quick restart can resolve many connectivity issues.

6. Disable 5G Settings
   Switch to 4G/LTE in your network settings if 5G is causing disruptions.

7. Manually Select the Network Operator
   Go to Settings > Mobile Networks and manually choose the correct operator.

8. Enable and Disable Flight Mode
   Toggle Flight Mode on and off to refresh your network connection.

9. Configure APN (Access Point Name) Settings
   Ensure the APN settings match those provided by VAMO.

10. Reset Your Network Settings
    Resetting network settings can solve persistent issues (note: this will erase saved Wi-Fi passwords).

If you’ve tried all the above and still face issues, feel free to contact VAMO Support for assistance.

Don’t worry! Here’s what you need to know:

Why This Happens

• In most cases, your eSIM will only activate when you arrive at your destination. If you haven’t reached your destination yet, it’s normal to see the “Not Activated” status, even if the installation process is complete.

What to Do Next

1. Check Activation Requirements
   If you’re not yet at your destination, wait until you arrive to activate the eSIM.

2. Verify Settings
   If you are already at your destination:

   • Make sure your eSIM is turned on.
   • Ensure data roaming is enabled.

Need More Help?

For detailed instructions on how to activate your eSIM, refer to [this article]. If the issue persists, contact VAMO Support for assistance.

1. If you encounter the error 'Invalid QR Code' while attempting to install your eSIM, it usually means that your VAMO eSIM has already been installed.

   How to Check If Your eSIM is Already Installed:

   On iOS:

   1. Navigate to Settings > Cellular.
   2. If you see the VAMO eSIM listed under your SIMs, it means your eSIM is already installed.
      • Typically, the VAMO eSIM is the last eSIM in the list if you have multiple eSIMs.
      • As a data-only eSIM, it won’t display a phone number.

   On Android:

   1. Go to Settings > SIM Manager (on Samsung devices) or Settings > Network & Internet > Mobile Network (on other Android devices).
   2. If the VAMO eSIM appears in the list, it has already been installed.
      • Like on iOS, the VAMO eSIM is usually the last in the list if you have multiple eSIMs and does not show a phone number since it is data-only.

   Troubleshooting Further Issues

   If you don’t see your eSIM in your device’s settings but still encounter the 'Invalid QR Code' error, please reach out to our customer service team.

   You can contact us via the chat feature or Whatsapp.

For some devices, the APN settings may not auto-configure. In these cases, you’ll need to input the APN information manually. Read the full article here