Refunds for Non-Activated Data Plans

If you’ve purchased an eSIM but have not installed it or activated the Data Plan, you may request a full refund within 5 days of purchase.

Refunds for Minimally Used or Activated Data Plans

Once the eSIM is installed and the Data Plan activated, it is considered used, and a full refund may not be guaranteed. However, VAMO may offer a partial or full refund under the following circumstances:

• You were unable to use most of the data due to quality issues directly related to VAMO.
• The Data Plan has been activated, but the majority of the data remains unused (over 99% of the Data Plan).

For more information on eligibility, please refer to section 2.3 of VAMO’s Terms of Service.